FAQ

FAQ

Do Southbank Apartments offer WiFi?
Southbank Apartments offer Wireless Internet in all our apartments (Charges may apply).

Can we have our apartment serviced weekly?
If your staying less than 28 days, all Southbank Apartments are serviced every 7 days. If your stay is longer than 28 days you do have the option for a weekly service at a charge dependent on the size of your apartment.

Are you able to look after project teams?
Southbank Apartments provides accommodation solution for project teams. Save up to 50% on accommodation in comparison to other serviced apartments and hotels.

If I am staying during an event In Melbourne does my rate increase?
No special event surcharges, block out dates or weekend rates will ever be applied to your stay with Southbank Apartments. *Applies to bookings of 28 nights or more.

How do I Check In to my apartment?
A Southbank Apartments representative will meet you on site to do a familiarisation of the building and apartment that you have chosen, hand over keys and answer any questions you may have. We ask that guests notify us a week prior to arrival to advise us of an approximate arrival time. Then on the day of arrival we ask that you call us 30 minutes prior to arrival so that we are at the building waiting for you. We are able to meet guests at their apartment 24 hours a day.

What forms of payment do you accept?
Major credit cards are accepted including; MasterCard, Visa, American Express and Diners Card. Please note a 3.3% Merchant Fee will be charged on American Express and Diners Card.

How are ongoing costs charged?
All ongoing charges are automatically deducted from a credit card on a weekly basis. The first weekly payment is taken on the day of arrival, then a week in advance until departure. There are no upfront payments required.

Is a Deposit required?
No Security deposit is required.

Where can I view Melbourne’s Central Business District?
View Melbourne’s Central Business District? Map

Where can I learn about Melbourne?
Get to know the City of Melbourne? City of Melbourne Profile